Our commitment to technology provides best in class talent to our client partners.

With technology disrupting all industries, the ability to leverage it effectively and continually investing on both internally and external facing software is key to what sets MSH apart from other traditional staffing firms. It enables us to identify top talent and more qualified job candidates in new, exciting, and creative ways. It allows our off-shore intelligence teams to collect and analyze vast amounts of candidate information, combining technology and data science expertise to create better matches more quickly than ever before. It helps us deliver a more engaging candidate experience, a more efficient requisition/application processes, and even a more positive environment for our own internal employees.

Throughout our organization and in everything we do, MSH builds and uses innovative talent based technology to improve efficiency, optimization, and results for candidates and client partners alike. While technology can never fully replace human interaction and insight, it can empower us to do our jobs even better. And at a lower cost.

Following are just a few examples of how we use technology to ensure better results include:

AUTOMATION/MACHINE LEARNING/AI

A lot of tactical components, like pre-screening, can be automated through our chat bot, Alice. Alice allows for a real-time response capability, which solves a main problem in the candidate experience. Alice’s AI also helps with matching and utilizes natural language and is continually learning from each interaction.

This machine learning is able to understand the requirements you have and the positions you need filled and match candidates at a much deeper and more sophisticated level than you see with traditional recruitment.

Through this AI, we can also glean a better understanding of each candidate—who they are, what their desires are, how long they’ve been in the process–all those things will be factored into the way that Alice interacts with them. This leads to a more superior customer service experience—it will be like you’re talking to someone trained in strong customer service technique and quality.

Using these technologies in these ways leads to longer term, more productive employees with a higher return on investment.

AUTOMATION/MACHINE LEARNING/AI

PREDICTIVE ANALYTICS

Predictive Analytics will show the likelihood of a candidate being a success, being with the company for a number of years, and who is most likely to hit all their performance review metrics and objectives throughout their employment.

Based on how we generate our candidate talent scores, we have access to different data and have additional analytics on which candidate will be the best fit for your role, team, and company

We also use analytics to help you understand how your business is running and if you’re in line with engagement targets. We manage service offerings, and we can leverage our predictive analytics to understand traditional hiring spikes, with different client partners on a year-to-year basis. This capability also lets us scale programs up or down as needed.

PREDICTIVE ANALYTICS

ALGORITHMIC CANDIDATE MATCHING/SCORING

We are continually building on an algorithmic search capability that not only considers a candidate’s technical capabilities or functional competencies, but also behavioral competencies. Through our ability to match the requirements of a position or positions, the company culture, and a company’s business objectives, we’re able match the right behavioral profile and the right competency profile to ensure best-in-class fit.

ALGORITHMIC CANDIDATE MATCHING/SCORING

MOBILE

We are now looking to take Alice and our AI platforms to the mobile app world. When complete, this mobile app will allow for more real-time, on demand interaction and full transparency. Two qualities that we believe are integral to all successful client and candidate experiences.

MOBILE

In addition, we have a large internal technology team that is day-to-day building out technology for us internally including applicant tracking, customer relationship management tools, algorithmic search matching, and looking to provide a mobile and digital experience that enhances the way our clients and candidates interact with our business.

You’ll be working with a company that’s on the leading edge and fully understands the long held assumptions that are changing in our industry and we will be at the forefront of that innovation.