A Hiring Manager's Guide to Delivering Phenomenal Candidate Experiences

Discover the winning strategies to enhance candidate experience. Unveiling MSH's top 9 best practices, empowering you to boost hiring success.

Jacqueline Kaldahl
Jun 30, 2023
# mins
A Hiring Manager's Guide to Delivering Phenomenal Candidate Experiences

A Hiring Manager's Guide to Delivering Phenomenal Candidate Experiences

Discover the winning strategies to enhance candidate experience. Unveiling MSH's top 9 best practices, empowering you to boost hiring success.

A Hiring Manager's Guide to Delivering Phenomenal Candidate Experiences

Discover the winning strategies to enhance candidate experience. Unveiling MSH's top 9 best practices, empowering you to boost hiring success.

In today's competitive job market, candidate experience has become a crucial factor in attracting and retaining top-quality candidates. By prioritizing the candidate experience and implementing effective practices throughout your hiring process, you can leave a lasting positive impression on candidates, strengthen your employer brand, and ultimately drive business success.

What is candidate experience?

Candidate experience refers to the overall perception and journey a candidate goes through during the hiring process, from the initial interaction with your company to the final decision. It encompasses every touchpoint and interaction, including job postings, application process, interviews, and post-interview communications.

Why candidate experience is so important to get right

Creating a positive candidate experience is vital for several reasons. Whether a prospective employee is moving forward in the hiring process or not, their candidate experience will likely define their impression of your company. 

In the past, employers have felt they should not care about the impression they leave with candidates who are declined. But we now that candidate experience is an essential aspect of your hiring process and the general success of your company. 

Let’s take a look at a few key reasons why: 

  • Attracting Top Talent: A positive candidate experience is instrumental in attracting and engaging top-tier talent. In today's competitive job market, candidates have a wide range of options, and they are increasingly selective about the companies they choose to pursue. By providing an exceptional candidate experience, you stand out from the competition, increase your chances of attracting highly qualified candidates, and enhance your employer brand.
  • Positive Employer Branding: Every candidate interaction contributes to your employer brand. Candidates who have a positive experience are more likely to share their favorable impressions with others, both online and offline. This word-of-mouth can significantly impact your reputation as an employer, attracting more qualified candidates and establishing your organization as an employer of choice.
  • Increased Candidate Engagement: A well-crafted and thoughtful candidate experience fosters higher levels of engagement. Candidates who feel valued, respected, and informed throughout the hiring process are more likely to stay engaged, actively participate in interviews and assessments, and demonstrate their true potential. This engagement leads to more accurate evaluations and better-informed hiring decisions.
  • Enhanced Diversity and Inclusion: A positive candidate experience plays a vital role in promoting diversity and inclusion within your organization. When candidates from diverse backgrounds feel welcomed, respected, and valued during the hiring process, they are more likely to pursue opportunities with your company. This, in turn, contributes to a more diverse and inclusive workforce, fostering innovation, creativity, and a broader range of perspectives.
  • Candidate Referrals: Satisfied candidates can become valuable advocates for your organization, referring other talented individuals to your job openings. By providing an exceptional candidate experience, you create a positive impression that encourages candidates to speak highly of your company and recommend it to their network. This helps expand your reach, attract high-quality referrals, and tap into passive candidate pools.
  • Future Customer Relationships: Candidates who have a positive experience, even if they are not selected, are more likely to become customers or maintain a positive perception of your brand. Treating candidates with respect, empathy, and transparency showcases your organization's values and builds trust. Candidates who have a favorable experience may become future customers or recommend your products or services to others.
  • Long-Term Talent Pipeline: The candidate experience extends beyond the immediate hiring process. Building a positive relationship with candidates, even those who are not selected, creates a long-term talent pipeline. These candidates may reapply in the future or be suitable for other roles within your organization. By nurturing these connections, you maintain a strong pool of potential talent for future opportunities.

The Connection between Candidate Experience and Employer Brand

Whether it’s positive or negative, candidate experience directly impacts your employer brand. Every candidate who interacts with your company becomes an ambassador, sharing their experience with friends, with colleagues, and even on public platforms. Positive experiences lead to increased brand advocacy, while negative experiences can harm your reputation and deter potential candidates.

So, with that in mind, let's delve into nine best practices that will revolutionize your candidate experience in 2023:

The 9 candidate experience best practices you should adopt in 2023

1. Get extremely clear on the right fit before starting

To create a positive candidate experience, it's crucial to establish a clear understanding of the role and its requirements. Develop comprehensive job descriptions and provide insights into your company's culture and values. This ensures that candidates have a clear understanding of what to expect and allows them to self-select if they align with your organization.

2. Prepare hiring managers in advance

Hiring managers play a critical role in shaping the candidate experience. Provide them with the necessary training and resources to conduct interviews effectively and professionally. By aligning their expectations with the company's values and candidate experience goals, you can ensure a consistent and positive experience throughout the hiring process.

3. Ensure a seamless application process

Simplify and streamline your application process to minimize friction for candidates. Optimize your career portal for user-friendliness and ensure that it is convenient and accessible for mobile phones and iPads wherever possible. Avoid asking for excessive information upfront and only request essential details to avoid overwhelming candidates. A smooth and straightforward application process reflects positively on your company and increases the likelihood of candidates completing their applications.

You can also leverage technology to enhance the candidate experience. Implement an applicant tracking system (ATS) to automate and streamline processes, providing candidates with timely updates on their application status. Consider utilizing AI-powered chatbots to provide immediate responses to frequently asked questions and ensure candidates feel supported and informed throughout their journey.

4. Prepare the candidate ahead of time

Help candidates prepare for interviews by providing them with relevant information, such as the interview format, expected duration, and interviewers' backgrounds. This allows candidates to showcase their skills effectively and reduces anxiety by ensuring they know what to expect.

Letting them know who will be involved during the hiring process is another great way to streamline the interview process and reduce candidates’ anxiety. So, take time to communicate with candidates about who they will be meeting during the interview process, including potential team members and senior leaders. This information allows candidates to research and prepare, leading to more engaging and productive discussions.

5. Involve other employees in the process

Have you ever seen those memes that say things like, “When employers ask for references, ask them to let you talk to 3 happy employees?” These memes might give us a good chuckle when we scroll past them on LinkedIn, but honestly, they have a point! 

Prospective employees care about your company culture. It makes sense that they’d want to get a real, authentic feel for the vibe of your workplace before they sign on. So, why not involve other employees in the process? If your employees are genuinely happy with their work environment, they can be a great asset during your hiring process. 

So, arrange for candidates to have informal conversations or meet with team members during the hiring process. This gives candidates an opportunity to learn more about the company culture, ask questions, and gain insights from those who are already part of the team. Involving employees not only showcases your company's collaborative and inclusive environment but also allows candidates to envision themselves as part of the team.

6. Create a friendly and comfortable interview environment

During interviews, strive to create a warm and welcoming atmosphere. Make candidates feel at ease by engaging in friendly conversation and actively listening to their responses. Avoid creating a high-pressure environment that hinders open communication. Remember, you want candidates to feel comfortable and confident in showcasing their skills and experiences.

7. Spend time highlighting company culture

Dedicate a portion of the hiring process to highlighting your company's culture and values. Share stories, anecdotes, and examples that exemplify your organization's unique personality. This provides candidates with a deeper understanding of what it's like to work for your company and helps them determine if they align with your culture.

Remember that the candidate experience is a two-way street. Allow candidates ample opportunity to ask questions and engage in a dialogue with you. This demonstrates that you value their input and opinions, and it helps them make an informed decision about joining your organization. Encourage candidates to explore various aspects of the role, team dynamics, and growth opportunities within the company.

8. Communicate early, often and transparently 

Transparent and considerate communication is not only essential for candidates who are progressing in the hiring process but also for those who are not moving forward. While it may be tempting to avoid delivering unfavorable news, providing timely updates and feedback to candidates who are no longer being considered is a crucial aspect of a positive candidate experience. 

Here's how you can ensure transparent and considerate communication with candidates throughout the hiring process:

  • Timely Notification: As soon as a decision is made regarding a candidate's application, it's important to promptly notify them of the outcome. Leaving candidates hanging or uncertain about their status can lead to frustration and a negative perception of your company. Acknowledge their efforts and let them know whether they have been selected to proceed to the next stage or if they are no longer being considered.
  • Personalized Feedback: While it may not be feasible to provide detailed feedback to every candidate, offering personalized feedback to those who have invested significant time and effort can be highly valuable. It shows respect for their commitment and provides insights they can use to improve their future job search endeavors. Tailor your feedback to highlight areas where they excelled and areas where they can focus on growth and development.
  • Constructive Criticism: When providing feedback to candidates, approach it with a constructive mindset. Focus on specific aspects of their application or interview performance that can be improved upon rather than delivering generic or vague statements. Be empathetic and offer suggestions for areas they can enhance to increase their chances in future opportunities. This approach demonstrates your commitment to helping candidates grow professionally.
  • Appreciation and Gratitude: Even if a candidate is not the right fit for the current role, express genuine appreciation for their interest in your company and their participation in the hiring process. Acknowledge their time, energy, and the value they brought to the table. This small gesture goes a long way in leaving candidates with a positive impression of your organization and may encourage them to consider future opportunities with your company or refer other talented individuals.
  • Provide Closure: Closing the loop with candidates who are no longer being considered is crucial. Let them know that their application has been carefully reviewed, and a decision has been made. This closure allows candidates to mentally move on from the position and focus their energy on other opportunities. It also reflects the respect and consideration you have for candidates as individuals.

9. Collect candidate feedback

As part of your commitment to continuous improvement, gather feedback from candidates about their experience. This feedback provides valuable insights into areas where you can further enhance the candidate journey and address any potential pain points. Actively listening to candidate feedback demonstrates your commitment to growth and improvement.

Here's how you can effectively gather and utilize candidate feedback to enhance your hiring process:

  • Post-Interview Surveys: After the interview process is completed, consider sending a post-interview survey to candidates. Keep the survey concise and focused, asking specific questions about their experience, such as the clarity of the job description, the professionalism of the interviewers, and the overall impression of the process. Encourage candidates to provide honest feedback and suggestions for improvement.
  • Feedback Sessions: For candidates who have progressed further in the hiring process or made it to the final stages but were not selected, offer them the opportunity to participate in feedback sessions. These sessions can be conducted through phone calls or video conferences. During the session, ask open-ended questions to encourage candidates to share their thoughts, experiences, and any areas they believe could be enhanced
  • Anonymous Online Feedback Forms: Create an anonymous online feedback form that candidates can access after their application is complete or after the hiring process concludes. This allows candidates to provide feedback without any concerns about potential repercussions. Include questions about their overall experience, the clarity of communication, the interview process, and any suggestions they may have for improvement.
  • Social Media and Review Platforms: Monitor social media platforms and online review platforms to gauge candidate sentiment and feedback about their experience with your company. Pay attention to any public mentions, comments, or reviews and use these insights to identify trends, areas of improvement, and potential pain points that candidates have encountered.
  • Internal Debriefing Sessions: Engage your hiring team and interviewers in regular debriefing sessions to gather their perspectives and observations on the candidate experience. Encourage them to share feedback based on their interactions and impressions. This can provide a well-rounded view of the candidate experience and help identify areas where adjustments can be made.

Key Takeaways 

An exceptional candidate experience is crucial for attracting top talent, strengthening employer branding, and promoting diversity and inclusion. To achieve this, ensure clarity on the right fit, prepare candidates and hiring managers, and maintain transparent communication throughout the process.

Implementing these steps in your hiring process unlocks the power of an exceptional candidate experience. Regardless of the outcome, building relationships, prioritizing engagement, and communicating with honesty and empathy create a positive impression.

If you're serious about improving your candidate experience and want a helping hand to get the started, schedule a call with us today.

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