Podcast: Toby Ramirez-Johnson — From the Front Desk to HR for More Than 50 Hotels

Toby Ramirez-Johnson, Senior Corporate Director of Human Resources of Omni Hotels & Resorts, started in the front office at the New Haven Omni in 1997. Today she sets HR strategy for more than 50 Omni properties, with a stint leading HR across the Southeast for Wyndham in between. We talk with Toby about what hospitality culture looks like at the front desk, how Predictive Index shapes interviews without deciding them, and how one shelter volunteer day became a nine-week job readiness program that put graduates on Omni's payroll.