Salesforce Implementation Without the Talent Bottleneck

Great Salesforce implementations don't end at go-live. They scale with teams who understand your business from the ground up. MSH combines implementation consulting with the specialized talent you need to maintain momentum long after launch. One partner for the entire journey.

Salesforce implementations fail for the same reason over and over. The technical strategy was sound but the people to execute it weren't available, weren't qualified, or disappeared mid-project. That creates delays, rework, and the kind of integration headaches that haunt your tech stack for years.

MSH exists to eliminate that gap. You get certified consultants ready to deploy now and a talent pipeline built for whatever comes next. The hybrid model combines implementation consulting with ongoing staffing so your CRM investment doesn't stall when project phases shift or team needs change.

The result is streamlined operations, faster go-live timelines, and a Salesforce org that actually works the way your business needs it to.

How MSH Delivers Salesforce
Implementation Consulting

A structured process keeps your Salesforce project on schedule and your team focused on business outcomes instead of firefighting.

1. Discovery and Scoping

Every engagement starts with defining the business problems driving the project. Customer data strategy, sales automation, service efficiency, marketing attribution. These goals shape realistic timelines and team composition without checkbox exercises slowing down real progress.

2. Team Design

Certified professionals get matched to specific technical needs. Architects for complex org design, Marketing Cloud Consultants for campaign automation, Administrators for daily configuration. Assignments happen based on skill requirements and working style rather than whoever's available.

3. Implementation or Augmentation

Choose between full consulting delivery or staff augmentation to fill internal gaps. Both models work simultaneously if needed. The approach adapts to capacity and timeline without forcing a predetermined structure on the organization.

4. Integration Work

CRM connections to ERP systems, data warehouses, marketing platforms, and service tools require deep enterprise application experience. Data flows cleanly across the tech stack with integration architecture built for long-term maintainability rather than quick fixes.

5. Knowledge Transfer

Complete documentation covers custom configurations and integration logic so internal teams can maintain and extend the platform independently. The organization retains domain knowledge after consultants transition off without creating ongoing dependency.

6. Ongoing Support Options

Dedicated Administrators handle optimization, managed services cover releases and monitoring, or teams scale for next-phase development. All three options stay available through Salesforce staffing and digital transformation services as requirements evolve.

Our Trusted Advisors

Arun Krishnakumar

Chief Architect

Accomplished Chief Architect with a proven track record of exceeding revenue targets through innovative, value-driven sales techniques and customer-centric adoption strategies. Skilled at leveraging technical expertise to drive business transformation across diverse industries.

Sayan Bhattacharya

Sayan Bhattacharya

Managing Director

Bringing over a decade of experience in technology and management, Sayan is known for his dynamic approach. He has a notable history of transforming IT projects, combining extensive management expertise with a passion for technology.

Kurt Vosburgh

Kurt Vosburgh

Vice President of Sales, Global Technology

Kurt uses strategic insight, optimized solutions, and a collaborative approach to provide talent solution programs to clients, from implementation to support, as well as managing external partnerships and internal delivery teams.

Dipak Shaw

Technical Project Manager

Senior IT Leader and Data Management Expert with extensive experience in architecting and delivering enterprise data solutions. Skilled in SAP, data governance, and analytics, Dipak has a proven ability to align technical strategy with business objectives. Adept at leading cross-functional teams to streamline processes, optimize data assets, and drive measurable value.

How MSH Partnered with ADT to Build a Data Powerhouse Through Enterprise Analytics and Reporting Modernization

MSH played a pivotal role in transforming ADT’s data infrastructure and reporting capabilities, enabling the DNA-Marketing Team to achieve critical milestones throughout the year. From modernizing outdated processes to building scalable systems that unify data across the enterprise, the team tackled complex challenges with precision. Their work not only streamlined operations but also empowered leadership with actionable insights and enhanced customer engagement across key initiatives.

Challenge

  • Lead Lifecycle processes were reliant on outdated logic within Athena, creating inefficiencies and inaccuracies.
  • Address data was scattered across multiple systems, making it difficult to unify customer interactions and demographic mapping.
  • Data pipelines for key partners like State Farm were limited to specific use cases, restricting broader applications and insights.
  • Complex rewards programs like Black Hawk required robust data support to enable customer engagement initiatives.

Solution

  • Migrated the Lead Lifecycle to UDW and Orion, streamlining logic and connecting directly to reporting layers to improve performance tracking and organizational alignment.
  • Built a Master Address Table in Orion, standardizing addresses and linking them across systems for seamless enterprise-wide use.
  • Enhanced infrastructure to support customer rewards programs, ensuring scalability and seamless operation.
  • Enhanced partner reporting by transitioning to Orion, strengthening data management and reporting capabilities.

Result

"As we approach the end of the year, I want to look back and congratulate our MSH, off-shore team for all the outstanding work that they have done throughout this year, without which, the DNA-Marketing Team’s accomplishments would not have been possible. Thank you very much for all your hard work and achievements throughout the year.”

Andrea Ciba - Product Owner

Provide the business with cleaner, faster and more consistent data to promote self-service. Data Maturity score improved from 1.6 to 1.8 out of 2.0.

Decommission of on-prem Legacy system with Cloud based system by GCP. It saves software & hardware expenses in ADT up to $1M cost saving.

Optimised data pipeline job for faster data refresh & also making sure to reduce cloud compute unit consumption, which resulted in significant cost savings.

End-to-End Salesforce
Implementation Solutions

Sales Cloud

Get the full deployment and customization support your revenue teams need. From opportunity management to forecasting to pipeline automation, Sales Cloud implementations get configured for how your sales organization actually works rather than forcing your process into default settings.

Service Cloud

Build a customer service platform that improves resolution times and agent productivity. Service Cloud implementations include case management, knowledge base setup, and omnichannel routing tailored to your support model and customer expectations.

Marketing Cloud

Campaign automation and customer journey orchestration require specialized expertise. MSH connects you with Marketing Cloud Consultants who understand the platform's complexity and can integrate it with your broader CRM and data infrastructure.

Integration Services

Connecting Salesforce to your existing enterprise systems determines whether your CRM becomes a single source of truth or just another data silo. MSH provides integration services linking your CRM to ERP platforms, data lakes, and third-party applications with maintainable architecture.

Staffing and Augmentation

Sometimes you don't need a full project engagement. You need a certified Salesforce Administrator, Developer, or Architect to fill a gap on your existing team. MSH delivers pre-vetted professionals through Salesforce staffing solutions with contract roles typically filled within 48 hours.

Managed Support

Keep your Salesforce org running smoothly with ongoing administration, optimization, and user support. Managed services include release management, performance monitoring, and continuous improvement without requiring full-time internal headcount.

Frequently asked questions

What is Salesforce implementation consulting?

Salesforce implementation consulting provides the professional services needed to deploy, customize, and integrate CRM platforms effectively. This includes technical configuration, data migration, workflow automation, and connection to existing enterprise systems. MSH takes this further by combining delivery consulting with staffing solutions so you have access to both the project team and the ongoing talent pipeline your implementation requires.

How can Salesforce implementation consulting benefit my organization?

A well-executed Salesforce implementation transforms how your teams manage customer relationships, sales pipelines, and service operations. You get faster deal cycles through automated workflows, better customer retention through unified data, and clearer visibility into performance metrics. The right implementation partner ensures these benefits materialize on schedule rather than getting stuck in extended project timelines or post-launch fixes.

Why is having a Salesforce implementation strategy important?

Without a clear strategy, Salesforce implementations become expensive customization projects that don't align with business goals.

A defined strategy ensures your CRM investment addresses actual pain points, integrates with existing systems correctly, and scales as your organization grows.

It also prevents the technical debt that accumulates when configuration decisions get made reactively rather than by design.

What are some considerations for choosing the right Salesforce implementation consultant?

Selecting the right partner requires evaluating multiple factors beyond certifications alone.

Technical Expertise and Certifications — Verify consultants hold current Salesforce credentials and have hands-on experience with your specific clouds and use cases

Industry and Domain Experience — Look for a track record with organizations similar to yours in size, complexity, and vertical

Scalability and Flexibility — Ensure the partner can scale resources up or down as project phases shift without long procurement cycles

Integration Capabilities — Confirm expertise connecting Salesforce to your existing ERP, data warehouse, and third-party systems

Staffing and Talent Pipeline — Consider whether the partner provides ongoing talent access or only project-based delivery

Communication and Collaboration — Evaluate reporting cadences, escalation paths, and how the partner integrates with your internal teams

Knowledge Transfer Approach — Ask about documentation standards and how domain knowledge gets retained in your organization

Compliance and Security — Verify adherence to relevant standards including ISO certifications and data handling requirements

Cost Structure and Transparency — Understand pricing models, change order processes, and whether conversion fees apply

Post-Implementation Support — Determine what ongoing support options exist after go-live including managed services and staff augmentation

Do you provide remote and on-site staffing?

Yes to both. MSH provides onshore consultants across North America, nearshore talent through LATAM expansion, and offshore delivery through ISO 27001 certified facilities in India. Remote, hybrid, and fully on-site engagements all work within the delivery model. Your preference drives the staffing approach rather than operational convenience.

What are the terms of the partnership?

MSH offers team-friendly contract terms with no long-term commitment required. Cancellations need 30-day notice.

The company adheres to NDA and compliance standards that align with your procurement and vendor approval processes.

Volume discounts become available as team size scales, and consultant conversions to full-time internal roles happen without conversion fees.

That last point is unusual in the industry and reflects a focus on enabling your long-term success rather than creating ongoing dependency.

Get the Salesforce Talent and Expertise You Need

Schedule a conversation with our industry leading Salesforce consultants, and together, we'll
unlock your enterprise's true potential.

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