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Hiring for skill feels safe; hiring for will builds transformation. In this episode, we sit down with Malvika Jhangiani, Chief Human Resources Officer of FARO Technologies. With global HR leadership experience spanning multinational organizations across the US, India, and the Middle East, Malvika has led large-scale transformations inside complex, matrixed businesses. Malvika shares why her core hiring philosophy is “hire for will, not skill,” and how learning agility consistently outperforms credentials. We explore what global companies get wrong about inclusion, why transformation fails without stakeholder alignment, and how HR leaders must balance global consistency with local cultural nuance. She also breaks down how AI is becoming HR’s newest coworker — freeing up time for more strategic, creative work.
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Curt Kwak, Chief Information Officer and Chief Information Security Officer at the Washington State Office of the Insurance Commissioner, spent most of his career protecting patient data and hospital systems before making an unusual jump: trading healthcare's private sector, including nearly a decade at Cambia Health Solutions and Proliance Surgeons, for a state regulator's desk. Curt talks candidly about leading IT and security for a state insurance regulator, why AI literacy is now a priority for his agency, and the hiring philosophy he trusts most: look past the résumé and find the human connection first.
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